Delivery and returns

01

Download links are emailed to you and wait under Your downloads in your account. Each file can be downloaded 5 times within a year of buying.

02

We post printed items in the UK only. Royal Mail 2nd class is £3.20 and takes 2 to 4 working days after dispatch. Tracked 48 is £4.50 and takes 1 to 2 working days after dispatch. Printed orders are posted from Norwich within 2 working days.

03

Return unused items within 30 days of delivery for a refund of the item price. You pay return postage unless the item arrived damaged or faulty, when we pay it and replace or refund. Sets can be returned whole or in part, with a refund at each item's own price.

04

You can read a free sample of every download before you buy. Once you have downloaded a file, you lose the right to cancel that file. If a file is faulty or will not open, tell us within 30 days and we will send a corrected file or refund you.

05

Printed orders can be cancelled by email until they are posted. Download orders can be cancelled for a refund only if none of their files has been downloaded.

06

Gift cards are sent by email and are not refundable once used.

07

Use the contact form with your order number, or email hello@folioeditions.co.uk.